Legal

Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how True Tone Paint collects, uses, and protects information submitted through our website, including contact inquiries and SMS consent records.

Questions about this policy can be sent to info@truetonepaint.ca.

Information We Collect

When you submit a form on our website, we may collect your name, email address, phone number, address information, project details, appointment preferences, and any communication preferences you select.

We may also collect technical data associated with a submission, such as the submission time, source page, IP address, and user agent, to protect against abuse and maintain a record of consent when required.

How We Use Information

We use submitted information to respond to inquiries, schedule consultations, prepare estimates, provide customer service, prevent spam or abuse, and maintain operational records related to your request.

If you opt in to SMS communications, we also use your phone number and consent record to manage transactional messages such as appointment confirmations, reminders, reschedules, estimate follow-ups, and project updates.

SMS Consent Records

When you opt in to receive SMS messages, we store the consent choice you made, the page where consent was collected, and a timestamp of the submission. We also maintain an internal record of the disclosure shown at the time consent was captured.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

SMS consent is separate from your general contact inquiry and email communications.

Third-Party Service Providers

We use third-party providers to operate parts of our website communication workflow. This includes providers that process form notifications and providers that store contact and messaging preference data.

We do not sell or share your mobile information with third parties for their own promotional or marketing purposes.

Your Choices

You may choose not to provide optional information, including SMS consent. If you opted in to SMS, you can follow the instructions in the message, including replying STOP where applicable, to opt out of future messages.

You can also contact us directly to request updates or questions about your communication preferences.

Related Terms

This policy should be read together with our Terms of Service.