Legal
Privacy Policy
Last updated: July 7, 2026
This Privacy Policy explains how TrueTonePainting collects, uses, and protects information submitted through our website, including contact inquiries and SMS consent records.
Questions about this policy can be sent to info@truetonepaint.ca.
Information We Collect
When you submit a form on our website, we may collect your name, email address, phone number, address information, project details, appointment preferences, and any communication required transactional SMS consent.
We may also collect technical data associated with a submission, such as the submission time, source page, IP address, and user agent, to protect against abuse and maintain a record of consent when required.
How We Use Information
We use submitted information to respond to inquiries, schedule consultations, prepare estimates, provide customer service, prevent spam or abuse, and maintain operational records related to your request.
We use your phone number and consent record to manage transactional SMS messages related to your request, such as appointment confirmations, reminders, reschedules, estimate follow-ups, and project updates.
SMS Consent Records
When you submit a website form, we store the SMS consent choice required for transactional messages, the page where consent was collected, and a timestamp of the submission. We also maintain an internal record of the disclosure shown at the time consent was captured.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
SMS messages are used for transactional updates, not marketing.
Third-Party Service Providers
We use third-party providers to operate parts of our website communication workflow. This includes providers that process form notifications and providers that store contact and messaging preference data.
We do not sell or share your mobile information with third parties for their own promotional or marketing purposes.
Your Choices
You can follow the instructions in the message, including replying STOP where applicable, to opt out of future text messages. If you opt out, appointment and project updates may need to be handled by phone or email instead.
You can also contact us directly to request updates or questions about your communication preferences.
Related Terms
This policy should be read together with our Terms of Service.